Draft — review these steps with the operations team before launch.
How to delete your account
- In the app (company app or courier app): My account → Delete account, then enter the one-time code (OTP) sent to your registered number.
- In the company web panel: My account → Delete account, with the same steps.
- Or contact us from the phone number registered on your account, using the contact details at the bottom of the website; we confirm you own the number with a one-time code and then process the request.
After deletion you are signed out on every device, and you can sign up again with the same number any time.
What is deleted
- Your personal account details, phone number and courier documents.
- Notification tokens linked to your devices.
What we may keep
Records of completed orders and their financial transactions for the period the law requires, not used for any other purpose.
An account cannot be deleted while an order is in progress or balances are unsettled.